 About unregistered user and registered user |
|
Q: What is the difference between the trial version and the registered version?
A: Actually, there is no major difference in function between the trial and the full version, except a
watermark of Evaluation Copy on the converted video and a 5-minute length limitation on
converting audio files. With the free trial version, customers can know the program's functions
better before purchasing it. This is why we always encourage customers to take full advantages
of trial version first. The full version can be called as a paid version. Differing from trial users, full
users can obtain a lifetime technical support and free upgrade. |
Q: What service is available for a registered user?
A: As a registered user, you will get the following after service:
Free and lifetime upgrade
Being a registered user of XFree Software, you are entitled to a lifetime upgrade for free of your
product. That is to say, when you purchase XFreesoft, any upgrade, major or minor, will be available for
you totally for free for all your life.
Technical support via email, offering troubleshoot for free.
For the sake of you customers' advantage, we offer 48 business hours E-mail service. As a matter of
convenience, you can tell us your problems and suggestions. |
Q: I just ordered your program, but still have not received my registration e-mail?
A: Commonly, you will receive a confirmation e-mail immediately if the order has been processed successfully.
After the confirmation e-mail, a registration e-mail will be sent to you soon. If you do not receive
registration e-mail in time, please refer to this page for help:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
|
| About purchase |
|---|
Q: How to enquiries about product license and price?
A:Enquiries about product license and price, order and account information click here.
|
Q: How to buy?
A:Please click here for detail. |
Q: How to refund?
A:You need send information of refund to the e-mail:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
The information should include: Order
Number and Product Name. Upon approval of your Money-back request, a credit card refund will be credited back within 5-7 business days after receiving your application.
|
| About upgrade policy |
Q: What is your upgrade policy?
A:XFreesoft provides outstanding maintenance of its software products. We pursue constantly improvement
and enhancement of our products with regular release of upgrade versions. Being a registered user, it's free
to upgrade online for lifetime |
Q: How can I upgrade my program?
A: Our program can auto upgrade whenever a newer version is detected. Usually, when a new version is
released, the program will automatically detect it and you will get a notification widow to ask you whether
upgrade the current version to the latest one. If you would like to, with only a few clicks, you can easily
upgrade it to the latest version with more optimization. |
|
